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    HOME / FAQ
  • Q: Do you provide after-sales service?
    A: Yes, we provide comprehensive after-sales service. If you encounter any problems or need technical support during the use
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  • Q: What if there is a problem with the product I received?
    A: If there is a quality problem with the product you received, we will investigate as soon as possible after receiving your feedback. Once we confirm that the problem does exist, we will provide a solution based on the specific situation, including but not limited to return, exchange, repair or discount. We are always committed to customer satisfaction and ensure that you receive quality products and services.
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  • Q: What are your payment methods?
    A: We support a variety of payment methods, including but not limited to telegraphic transfer (T/T), letter of credit (L/C), and third-party payment platforms (such as PayPal, but the specific availability is subject to negotiation between the two parties). To ensure a smooth transaction, we will clearly state the payment terms and conditions in the contract.
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  • Q: How long is your delivery time?
    A: The delivery time will vary according to the specific requirements and quantity of the order. Generally speaking, the delivery time of standard products is relatively short, while customized products may take longer to produce. We will provide a specific delivery schedule after confirming the order based on your order details.
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  • Q: Is there any quality inspection of the products before loading?
    A: Of course, all our products are strictly quality tested before packaging, and unqualified products will be destroyed. We absolutely accept third-party inspection.
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  • Q: How can I get a quotation from you?
    A: You can leave us a message and we will reply to every message in time. Or we can talk online.
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  • Q: Can I visit your factory?
    A: Of course, we welcome customers all over the world to visit our factory.
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  • Q: Can I get samples before ordering?
    A: Of course. Usually our samples are free, and we can produce according to your samples or technical drawings.
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STEEL INDUSTRY CHAIN

On the basis of equality, mutual benefit and win-win, the company has xtensive exchanges and friendly cooperation with domestic and foreign enterprises, providing strong support for the healthy and rapid development   of China's steel industry.

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ABOUT US

Shandong Quantong Metal Products Co., Ltd.  is a comprehensive company with 15 years of rich experience, integrating steel production, processing and trade. Its main products are carbon steel plates, carbon steel strips and carbon steel coils.

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Phone : +86 13006574589
WhatsApp : +86 13006574589
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Email : cathy@sdbgsteel.com
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